Please review Solon's Return Material Authorization (RMA) policy below and download and complete an RMA Request Form to receive an RMA number and process your return. 

Return Pressure Switches to:
Solon Manufacturing Co.
425 Center St.
Chardon, OH 44024

Return Belleville Springs & Washers to:
Solon Manufacturing Co.
306 Industrial Parkway
Chardon, OH 44024

Questions? Contact quality@solonmfg.com or call 800.323.9717. 

RMA POLICY

1. A Return Material Authorization Request form must be completed and returned to Solon Manufacturing Co. prior to an RMA number being assigned.*
2. A purchase order for the inspection fee of $50 USD will need issued for the evaluation for the product(s).**
3. Goods not returned and/or evaluation fee PO not received within 30 business days will result in cancellation of the RMA.
4. Goods are subject to an incoming evaluation which will determine warranty consideration. ***
5. Goods returned without an RMA number will be refused and returned at the customers' expense.
6. RMA number must be clearly identified on the outside packaging and packing slip.
7. Customer will be notified of the evaluation results and/or repair estimate and have 10 business days to provide Solon Manufacturing with a disposition.
8. If Solon Manufacturing does not receive the customer disposition within 10 business days, the product(s) will be returned at the customers' expense.
9. All goods that fall under warranty will be repaired and shipped within 10 business days after the customer disposition is received. ****
10. All goods that are non-warranty will be repaired and shipped within 30 business days after the customer disposition is received. ****
11. Incorrectly ordered goods must be returned within 60 business days from date of invoice for replacement goods to be manufactured and shipped. ****
12. Unused, unopened, standard catalog goods in the original packaging may be returned within six (6) months of purchase and are subject to a 25% restocking fee.
12. Any specialty, custom, or non-warranty goods are not eligible for return. 
* Solon Manufacturing Co. reserves the right to deny an RMA request based on date of manufacture, mixed/repackaged lots, and any other qualifying information provided on the request form.
** Solon Manufacturing Co. reserves the rights to waive the evaluation fee based on the nature of the returned product(s).
*** Solon Manufacturing Co. warranty consideration is considered void if the inspector seals have been found to be broken.
**** Subject to material availability and production schedules.